Wenzhou Weituo adheres to the cultural concept of "innovation, integrity, service and win-win" and quickly responds to customers' needs through customer service QQ online, official wechat, official website, 24-hour hotline and other ways, providing customers with comprehensive and high-quality technical support and after-sales service at the first time.
Letter of Undertaking
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1. We promise to reply to customers (by phone, email, etc.) within two hours after receiving customer complaints.
2. We promise that if the problem cannot be solved by telephone or email, the personnel in charge of the service area shall visit the site for investigation within 24 hours (except day and night or special circumstances).
3. We promise to call back the customers in the responsible area every month.
Instructions for ordering
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1. Product model, quantity, installation method, product function and drawing confirmation.
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2. Consignee, address, consignee and postcode.
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3. Mode of transportation: express delivery, automobile transportation, railway express, air transportation or other means (express delivery is used if there is no special instructions).
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4. Items required for issuing VAT invoice.
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5. For special models and functional products, please specify when ordering.
Instructions for return
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1. The products sold by the company are all qualified products that have been strictly inspected, with the certificate and complete packaging attached.
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2. All products sold by the company enjoy the national Three Guarantees service.
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3. During the delivery period, ensure that the products are delivered to the customer in time.
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4. If the user finds the product quality problem or damage during transportation and cannot use it normally, please call our 24-hour service hotline in time. Our company will reply within one working day; change and adjust according to the specific situation.
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5. Our company is obliged to provide users with product technical consultation and solve the problems encountered in the user's use.
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6. Our company will compensate customers for the loss caused by the quality problem of our products. Our company sincerely accepts the opinions and suggestions of customers, and warmly welcomes new and old customers to visit our company, discuss cooperation and seek common development.
